Phu Pha Nam Resort ★★★

Our third visit there - far from beeing perfect but always very nice to be there!

To be honest: just nothing - its just the way this wooden resort is.

Beautiful location, and helpful staff.

Room was massively overpriced for the area, even if it was a suite. Huge stains on the carpet, and a general musty smell. Additionally, as we were the only ones staying at the hotel that night, the restaurant was originally not open, but the staff did organize food for us.

I like the Breakfast and wide restroom. Ambience is so natural. Restaurant has amazing nice view. Road in front of hotel is so wide.

Room ambience is old. Not enough parking lot. Staircase is noisy especially my room is just next from staircase. Garden is under developing therefore nothing to see from bedroom window. Hotel is a bit far from city.

clean

The location is nice if you are looking to get away but not for anything else how ever. The air is clear and you get a great Mountain View but the negatives far outweigh the positives.

Normally we do not like to complain but in this case, oh where do I begin… The rooms are massively overpriced, I bet they where great in the 90s but seemingly they have not kept up with developments. The room smells of old dust and one of the beds had so much dust in them one of us got rashes. The toilet was out of order in one of the rooms and we got to switch to another room after checking in already. The water heater in the shower lived a life of its own and only gave you hot water at times. The colorful animals you see in the pictures are gone and all they got is some fish and skinny chickens in a dirty cage. The fitness room are so dirty it’s clear they abandoned it. Rust cover everything and the pool outside looked like it had not been cleaned in weeks. We asked for a refund and to move out in the first hour but and was at first met by a sorry staff that said it would be ok just we contact booking.com first. But upon doing so booking informed us the resort offered us a free meal instead of the refund. Hours later after several calls and waiting on hold booking.com finally got hold of the owner and we were allowed to refund the second night and move out the next day. Thank you booking.com

The resort covers a really huge area. It is integrated into a wonderful hilly landscape with a corresponding panorama. The main building is made of teak and offers generously sized rooms. A small romantic lake, as well as a pool and fitness center are part of this complex.The staff is friendly and helpful

It seems that the complex has suffered from the effects of Covid 19.Only the main building is in operation, there are many other residential complexes, as well as a seminar center, which are no longer usable and would have to be renovated. The internet system urgently needs to be adapted to today's standard. i.e. better networking and multi-access routers. The breakfast buffet is a marginally standard mix of Asian and Western offerings. The coffee offering is hardly acceptable for a resort in this price range. Freshly brewed coffee would be nice. Nowadays there are great machines for the catering industry that can produce great coffee variations. The buffet itself can only be reached via high stairs, which is a problem for older people if they have to self-cater at the breakfast buffet

The staff are very friendly and the gym is very handy

My partner and I enjoyed the view of the resort. we also enjoyed our stay as the staff are very accommodating and helped us through our stay. The place is really nice, very eco-friendly location and quiet. Perfect place to relax.

The resort is not on google Maps. It's very hard for first-timer like us to locate the resort. Especially since we didn't bring the car. I think that's the main reason we've had a hard time going to the resort.

Nice location in the middle of a lavish nature

A swimming pool, gym and spa have not been in use for ages. Their premises were delapidated. Staff was mostly invisible during all our stay. They provided an external masseuse, but a massage had to take place in our room.The dining room was full of cats that kept bothering us during meals. There was a construction of a new building in the hotel compound. Even though we were supposingly up-graded to a room with a balcony and a view, our stay was the biggest disappointment of our Booking.com history.

beautiful

Beautiful location, and helpful staff.

Room was massively overpriced for the area, even if it was a suite. Huge stains on the carpet, and a general musty smell. Additionally, as we were the only ones staying at the hotel that night, the restaurant was originally not open, but the staff did organize food for us.

I like the Breakfast and wide restroom. Ambience is so natural. Restaurant has amazing nice view. Road in front of hotel is so wide.

Room ambience is old. Not enough parking lot. Staircase is noisy especially my room is just next from staircase. Garden is under developing therefore nothing to see from bedroom window. Hotel is a bit far from city.

clean

The resort covers a really huge area. It is integrated into a wonderful hilly landscape with a corresponding panorama. The main building is made of teak and offers generously sized rooms. A small romantic lake, as well as a pool and fitness center are part of this complex.The staff is friendly and helpful

It seems that the complex has suffered from the effects of Covid 19.Only the main building is in operation, there are many other residential complexes, as well as a seminar center, which are no longer usable and would have to be renovated. The internet system urgently needs to be adapted to today's standard. i.e. better networking and multi-access routers. The breakfast buffet is a marginally standard mix of Asian and Western offerings. The coffee offering is hardly acceptable for a resort in this price range. Freshly brewed coffee would be nice. Nowadays there are great machines for the catering industry that can produce great coffee variations. The buffet itself can only be reached via high stairs, which is a problem for older people if they have to self-cater at the breakfast buffet

The staff are very friendly and the gym is very handy

My partner and I enjoyed the view of the resort. we also enjoyed our stay as the staff are very accommodating and helped us through our stay. The place is really nice, very eco-friendly location and quiet. Perfect place to relax.

The resort is not on google Maps. It's very hard for first-timer like us to locate the resort. Especially since we didn't bring the car. I think that's the main reason we've had a hard time going to the resort.

Nice location in the middle of a lavish nature

A swimming pool, gym and spa have not been in use for ages. Their premises were delapidated. Staff was mostly invisible during all our stay. They provided an external masseuse, but a massage had to take place in our room.The dining room was full of cats that kept bothering us during meals. There was a construction of a new building in the hotel compound. Even though we were supposingly up-graded to a room with a balcony and a view, our stay was the biggest disappointment of our Booking.com history.

beautiful

Scenic, staff, foods.

Facility is old (main building), should have more amenity, conditioner, cotton bud.

breakfast and bed room

bathroom too tight and when shower all floor will be wet